Tenants

We are an independent specialist letting company who pride ourselves on our experience and professionalism.

Should you become a tenant of a property managed by us, you can be assured of a positive experience.

New Tenants

Please visit our Property Search page to view all the properties we currently have available.

The Process.

1

Finding a property

The first step is to contact us to provide brief details about yourself and about the type of accommodation you require. We will then search our database for suitable properties for you to view. We will also log your details so that we can contact you as suitable properties become available.   It is wise to start looking at least a month before you wish to move as the best properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of six months.

2

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have

3

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’, usually equivalent to two weeks’ rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

4

References

As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.
 

5

Rents

The rents for our properties are usually quoted calendar monthly, payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, gas, electricity and landline telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.

6

Deposit

A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Already A Tenant?

The following measures are taken for your safety:

All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety

All Tenancy Deposits (bonds) are held in accordance with The Housing (Tenancy Deposit Schemes) Order 2007.

Emergency During Office Hours?

Should you have an emergency during office hours, please call the office on: 01684 292154 or 01905 338776

Emergency Out of Office Hours?

Please see below contact details for our out of office hours emergency procedures and contractors contact details

Emergency Contact Numbers

**For out of office hours emergencies ONLY**

WATER

Worcestershire: A SELECT PLUMBING AND HEATING
Tel: 01905 20186
Mob: 07785 707553

Gloucestershire: DENNIS PRESTON HEATING AND PLUMBING
Tel: 01905 20186
Mob: 07785 707553

ELECTRIC

Worcestershire: ALPA ELECTRICAL
Alistair
Mob: 07890 153077

Gloucestershire: MARK SHALE

Mob: 07967 512311


GAS

Emergency Gas Services



0800 111 999







Please note, if your issue is a genuine emergency and it is outside office hours and you can not get a response from either the relevant area contractor or the property managed in a reasonable time, you may need to source your own engineer and providing you have a copy of the report and invoice we can liaise with the landlord to reimburse you for any call out.
The contractor must only be instructed to carry out temporary job/sufficient work to alleviate the cause of the problem (ie stop a leak, but no works carried out to repair any surroundings) and this must be detailed on their invoice.

 If you find yourself with a leak then the first thing to do is to turn off your mains water supply at the stop tap (location is shown on your inventory) and contain the water as much as possible, for example, using towels etc.

Charles Carter Property Manager – Emergency Out Of Hours Only – 07929859667

Make a payment by bank transfer

View Our Tenants Fee Schedule

View Our Tenants Privacy Policy

The Voice of Our Clients

Harry

 Deserves 5 stars, very helpful, friendly team. 
Charles Carter Lettings
5
2020-12-07T01:20:02+00:00
 Deserves 5 stars, very helpful, friendly team. 

Amy – Tenant (Gloucestershire)

 I used Charles Carter Lettings as they had a property to rent that I was interested in, I had previously had an awful experience with another letting agent, so ideally wanted to rent through an independent landlord, however I am really pleased that I had the experience of renting through Charles Carter Lettings, from the first appointment Eddie was really knowledgeable and helpful, and Scott who processed our application came back to me promptly and also made time for an additional viewing that we required, going above and beyond the norm. Would definitely recommend them & use them again. 

 
Charles Carter Lettings
5
2020-11-24T18:30:42+00:00
 I used Charles Carter Lettings as they had a property to rent that I was interested in, I had previously had an awful experience with another letting agent, so ideally wanted to rent through an independent landlord, however I am really pleased that I had the experience of renting through Charles Carter Lettings, from the first appointment Eddie was really knowledgeable and helpful, and Scott who processed our application came back to me promptly and also made time for an additional viewing that we required, going above and beyond the norm. Would definitely recommend them & use them again.   

Sally T – Landlord (Worcestershire)

 We have used Charles Carter Lettings for the last three years having ventured into the lettings game and we have been very happy with the service. Eddie Carter manages our property and does so effectively and our experience has been a very positive one and one where I would not hesitate in recommending. 
Charles Carter Lettings
5
2020-12-07T01:25:14+00:00
 We have used Charles Carter Lettings for the last three years having ventured into the lettings game and we have been very happy with the service. Eddie Carter manages our property and does so effectively and our experience has been a very positive one and one where I would not hesitate in recommending. 

Penny – Tenant (Worcester)

 If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 
Charles Carter Lettings
5
2020-12-07T01:18:16+00:00
 If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 

Anne-Marie – Tenant (Worcestershire)

 I have been extremely impressed by the professionalism and service provided to me as a tenant of one of Charles Carter Lettings properties. In comparison to other agencies, they provided a tailored service, react quickly to any issues and deliver and do what they say they will do, when they say they will do it. All of the team are extremely pleasant and accommodating (and the Contractors I have met) I would happily rent a property from Charles Carter again and would choose them over any other agency. A huge thank-you to the whole team and I wish the Eddie Carter and all at Charles Carter Lettings every success in the future. 
Charles Carter Lettings
5
2020-12-07T01:47:00+00:00
 I have been extremely impressed by the professionalism and service provided to me as a tenant of one of Charles Carter Lettings properties. In comparison to other agencies, they provided a tailored service, react quickly to any issues and deliver and do what they say they will do, when they say they will do it. All of the team are extremely pleasant and accommodating (and the Contractors I have met) I would happily rent a property from Charles Carter again and would choose them over any other agency. A huge thank-you to the whole team and I wish the Eddie Carter and all at Charles Carter Lettings every success in the future. 

Juliet – Landlord (Gloucestershire)

 We have used Charles Carter Lettings since 2012, when we decided to rent out a property. Eddie is professional, trustworthy, helpful, reliable and competitively priced. He has found us good tenants, advised us about the process and made becoming a Landlord as stress free as possible. We would (and have) recommended Charles Carter Lettings to anyone. 

 

 
Charles Carter Lettings
5
2020-11-24T18:32:37+00:00
 We have used Charles Carter Lettings since 2012, when we decided to rent out a property. Eddie is professional, trustworthy, helpful, reliable and competitively priced. He has found us good tenants, advised us about the process and made becoming a Landlord as stress free as possible. We would (and have) recommended Charles Carter Lettings to anyone.     

Mrs P- Landlord (Worcestershire)

 I’ve had no hesitation in recommending Charles Carter Lettings and Property Management to my sister-in-law because I’m 100% confident in the excellent quality of service Eddie and his team give. After two bad experiences with letting agents, Eddie has restored my faith in this sector leaving me sure in the knowledge that both my tenants and myself are worry free and more than well looked after. 

 

 
Charles Carter Lettings
5
2020-11-12T12:47:43+00:00
 I’ve had no hesitation in recommending Charles Carter Lettings and Property Management to my sister-in-law because I’m 100% confident in the excellent quality of service Eddie and his team give. After two bad experiences with letting agents, Eddie has restored my faith in this sector leaving me sure in the knowledge that both my tenants and myself are worry free and more than well looked after.     

Sally- Tenant

 I have been a Tenant of Charles Carter lettings for the past 20 months and the process from start to finish has been very professional. I have received excellent communication and any queries have always been answered in a timely manner.

 

I wouldn’t hesitate to recommend them and would use them again in the future should the need arise. 

 
Charles Carter Lettings
5
2020-11-12T12:45:12+00:00
 I have been a Tenant of Charles Carter lettings for the past 20 months and the process from start to finish has been very professional. I have received excellent communication and any queries have always been answered in a timely manner.   I wouldn’t hesitate to recommend them and would use them again in the future should the need arise.   

Penny – Tenant (Worcester)

If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 
Charles Carter Lettings
5
2020-12-07T01:42:50+00:00
If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 

Nurul – Landlord (Worcestershire) – Multiple Properties

 With Eddie Carter, the personal , the quality & the professional service is guaranteed and that's what attracts me most! Thank you very much. 
Charles Carter Lettings
5
2020-12-07T01:27:19+00:00
 With Eddie Carter, the personal , the quality & the professional service is guaranteed and that's what attracts me most! Thank you very much. 

Samantha- Tenant

 We are soon to become tenants of a property through Charles Carter Lettings and we just wanted to say how amazing they have been. Helen in particular has gone above and beyond in order to secure our new home and we couldn’t be more grateful. Due to both me and my parter being self employed, the application was understandably more lengthy, however Helen helped everything run smoothly and did everything she could in order to help us. Everything was very clear with no hidden costs. Very good service. 

 

 
Charles Carter Lettings
5
2020-11-12T12:46:26+00:00
 We are soon to become tenants of a property through Charles Carter Lettings and we just wanted to say how amazing they have been. Helen in particular has gone above and beyond in order to secure our new home and we couldn’t be more grateful. Due to both me and my parter being self employed, the application was understandably more lengthy, however Helen helped everything run smoothly and did everything she could in order to help us. Everything was very clear with no hidden costs. Very good service.     

Simon L – Tenant (Cheltenham)

Dear Sir/Madam,

 

I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness.

This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose.

So thank you Helen, I am very grateful to both you and Eddie. 
Charles Carter Lettings
5
2020-12-07T01:23:41+00:00
Dear Sir/Madam,   I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness. This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose. So thank you Helen, I am very grateful to both you and Eddie. 

Karl – Landlord (Gloucestershire)

 As virgin landlords, Eddie's advice and service has been faultless. In 9 months, he secured, vetted and installed a new tenant in 5 days, including checking out the original tenant, organised quotations and oversaw the decoration of the external woodwork, including sharing (and reducing) scaffolding costs with the neighbour. All along we have been kept up to date in a courteous, non-intrusive and professional manner. Payments of all invoices from rental income has been an unexpected and stress free bonus. My wife and I would have no hesitation in recommending Charles Carter Lettings. Thanks Eddie, I mean it. 
Charles Carter Lettings
5
2020-12-07T01:40:06+00:00
 As virgin landlords, Eddie's advice and service has been faultless. In 9 months, he secured, vetted and installed a new tenant in 5 days, including checking out the original tenant, organised quotations and oversaw the decoration of the external woodwork, including sharing (and reducing) scaffolding costs with the neighbour. All along we have been kept up to date in a courteous, non-intrusive and professional manner. Payments of all invoices from rental income has been an unexpected and stress free bonus. My wife and I would have no hesitation in recommending Charles Carter Lettings. Thanks Eddie, I mean it. 

Hilary & Tony- Landlords (Worcestershire) – Multiple Properties

 Charles Carter Lettings, a company passionate about client satisfaction. Under the direction and management of Eddie Carter, we are assured of a high level of experience and knowledge in a changing market. Attention to detail and a truly personal service assure peace of mind for landlords and tenants. 

 
Charles Carter Lettings
5
2020-11-24T18:31:50+00:00
 Charles Carter Lettings, a company passionate about client satisfaction. Under the direction and management of Eddie Carter, we are assured of a high level of experience and knowledge in a changing market. Attention to detail and a truly personal service assure peace of mind for landlords and tenants.   

James & Catherine – Landlords (Gloucestershire)

After being personally recommended their services, we have found Charles Carter Lettings to be an extremely efficient and customer focused company. Eddie took much of the strain away of entering the rental property market for the first time with helpful advice and always being available. They have been extremely reliable, efficient and responsive to our rental requirements. We would, and have, highly recommended them to others who are looking for a first-class local company who always put the customer first.
Charles Carter Lettings
5
2020-12-07T01:37:38+00:00
After being personally recommended their services, we have found Charles Carter Lettings to be an extremely efficient and customer focused company. Eddie took much of the strain away of entering the rental property market for the first time with helpful advice and always being available. They have been extremely reliable, efficient and responsive to our rental requirements. We would, and have, highly recommended them to others who are looking for a first-class local company who always put the customer first.

Katie – Tenant (Worcestershire)

I dealt with Scott at Charles Carter Lettings when looking for a flat in Worcester, and I can safely say that they're head and shoulders above any other agency I've worked with - and I've moved around a lot! Throughout the process, I was really impressed with their professional, yet friendly approach which made what could have been a complex process really simple. Scott is an absolute credit to the lettings industry - a feeling I know is shared by my landlord - and I'd highly recommend Charles Carter Lettings to anyone looking to make a move. 
Charles Carter Lettings
5
2020-12-07T01:43:48+00:00
I dealt with Scott at Charles Carter Lettings when looking for a flat in Worcester, and I can safely say that they're head and shoulders above any other agency I've worked with - and I've moved around a lot! Throughout the process, I was really impressed with their professional, yet friendly approach which made what could have been a complex process really simple. Scott is an absolute credit to the lettings industry - a feeling I know is shared by my landlord - and I'd highly recommend Charles Carter Lettings to anyone looking to make a move. 

Paul B – Landlord (Worcestershire)

 I have used Charles Carter Lettings for a considerable time now for letting my properties of which I have an extensive number and also quite varied. I would have no hesitation in recommending them to anyone. I believe the service they provide is second to none. They are always very helpful and approachable. I believe they provide excellent value for money when compared with other agents. They may not always be the cheapest but all round I think they do an excellent job carrying out services which many agents would not do or would charge more for. I am happy for my company to be associated with them and look forword to continue to work with them for many years to come. 

 
Charles Carter Lettings
5
2020-12-07T01:13:23+00:00
 I have used Charles Carter Lettings for a considerable time now for letting my properties of which I have an extensive number and also quite varied. I would have no hesitation in recommending them to anyone. I believe the service they provide is second to none. They are always very helpful and approachable. I believe they provide excellent value for money when compared with other agents. They may not always be the cheapest but all round I think they do an excellent job carrying out services which many agents would not do or would charge more for. I am happy for my company to be associated with them and look forword to continue to work with them for many years to come.   

Sean T- Tenant

 This is the first time my partner and I have rented a property and i must say i am so pleased that we went with Charles Carter Lettings. Not only are their rates extremely competitive but their employees (particularly Helen) are so helpful. An example being that i was concerned about a few first time renting questions and Helen answered all of them and guided me through the renting process when she could have just handed the questions off as “We don’t deal with that” etc. For that i am eternally grateful.

 

I can not recommend them highly enough if you are looking to rent for the first time, or even if you’re a seasoned veteran at it, as they really do offer a full service and i have nothing but a positive experience with all of the organisations employees.

Thank you very much Charles Carter Lettings.
Charles Carter Lettings
5
2020-12-07T01:11:44+00:00
 This is the first time my partner and I have rented a property and i must say i am so pleased that we went with Charles Carter Lettings. Not only are their rates extremely competitive but their employees (particularly Helen) are so helpful. An example being that i was concerned about a few first time renting questions and Helen answered all of them and guided me through the renting process when she could have just handed the questions off as “We don’t deal with that” etc. For that i am eternally grateful.   I can not recommend them highly enough if you are looking to rent for the first time, or even if you’re a seasoned veteran at it, as they really do offer a full service and i have nothing but a positive experience with all of the organisations employees. Thank you very much Charles Carter Lettings.

Lotty – Landlord (Worcester)



Charles Carter Lettings have managed my house for a number of years. The professional care they have given me as a landlord has been exceptional. The management and agents give personal attention on the client and respond promptly to all aspects of landlord and tenant requests. As a landlord, who is not close to the property, the reassurance and trust Charles Carter has delivered has been high quality and of gold standard.







Charles Carter Lettings
5
2020-12-07T01:44:43+00:00
Charles Carter Lettings have managed my house for a number of years. The professional care they have given me as a landlord has been exceptional. The management and agents give personal attention on the client and respond promptly to all aspects of landlord and tenant requests. As a landlord, who is not close to the property, the reassurance and trust Charles Carter has delivered has been high quality and of gold standard.

Nicky L – Landlord (Gloucestershire) – Multiple Properties

 Charles Carter Lettings are:

 

  • Knowledgeable

  • Pro-active

  • A personal service

  • Efficient


Gets the letting done..no fuss, very straightforward. I would definitely recommend them. 
Charles Carter Lettings
5
2020-12-07T01:22:16+00:00
 Charles Carter Lettings are:   Knowledgeable Pro-active A personal service Efficient Gets the letting done..no fuss, very straightforward. I would definitely recommend them. 

Andrew- Landlord (Gloucestershire)

 Charles Carter Lettings Ltd was recommended to me when I needed a trustworthy and professional letting agent. I live abroad and needed an agent that I could rely on and one who would look after my property and interests in my absence. Eddie Carter has more than met my expectations and I wouldn't hesitate to recommend Charles Carter Lettings Ltd to anyone looking for a managed letting service. 

 

 
Charles Carter Lettings
5
2020-11-12T12:44:13+00:00
 Charles Carter Lettings Ltd was recommended to me when I needed a trustworthy and professional letting agent. I live abroad and needed an agent that I could rely on and one who would look after my property and interests in my absence. Eddie Carter has more than met my expectations and I wouldn't hesitate to recommend Charles Carter Lettings Ltd to anyone looking for a managed letting service.     

Alice S – Tenant

 Just want to say huge thank you to Helen who has been excellent throughout my tenancy. As a first time renter for work purposes I found her support invaluable! 
Charles Carter Lettings
5
2020-12-07T01:41:29+00:00
 Just want to say huge thank you to Helen who has been excellent throughout my tenancy. As a first time renter for work purposes I found her support invaluable! 

Bishops Frome Holdings – Landlords (Worcestershire) – Multiple Properties








 We have been using Charles Carter for a few years to manage our property portfolio and have been very impressed by the service - skilled management, competitive rates and very helpful advice as to which properties to buy for investment. 


Charles Carter Lettings
5
2020-12-07T01:46:03+00:00
 We have been using Charles Carter for a few years to manage our property portfolio and have been very impressed by the service - skilled management, competitive rates and very helpful advice as to which properties to buy for investment. 
5
23
Charles Carter Lettings