Guide to Preparing Properties for Letting

There are a number of matters which need to be addressed before a property can be let in order to ensure the tenancy runs smoothly.

We have summarised this information below.

Please do not hesitate to contact us if you require further information or clarification regarding any of these points.

8 Steps to Ensuring Tenancy Runs Smoothly

Preparing the Property for Letting


Our experience has shown that the key to a smooth-running tenancy is a good relationship between the managing agents and the tenants. A well presented and maintained property in a good decorative order is an excellent start to such a relationship and should also help to achieve a higher rental figure. Tenants are more inclined to treat such a property with greater respect.

General Condition




Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the landlord’s expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.



Furnishings


Your property can be let fully furnished, part furnished or unfurnished. We are happy to advise you as to which of these is most appropriate, depending on the type of property and local market conditions. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be a degree of natural wear and tear on the property and any items provided.

Personal items




Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner’s risk. All cupboards and shelf space should be left clear for the tenant’s own use.



Gardens

Gardens should be left neat, tidy and rubbish free, with any lawns mown. Tenants can be required to maintain the gardens to a reasonable standard, provided they agree and are left the necessary tools. Few tenants are experienced gardeners, however, and we will be happy to arrange visits by our regular gardener, especially if it is a particularly large garden.

Cleaning




At the commencement of the tenancy the property must be in a thoroughly clean condition. At the end of each tenancy it is the tenant’s responsibility to leave the property in a similar condition. Where they fail to do so, we will arrange for cleaning to be carried out at the tenant’s expense.

Information for the Tenant

We find it is always helpful if you can leave information for the tenant, such as how to operate the central heating and hot water system, any washing machine or alarm system. This allows them to use the relevant system efficiently and may well reduce maintenance costs. It is also useful if you can provide details such as the day refuse is collected.

Keys



You should provide us with one set of keys for each tenant. If we will be managing the property, we will arrange to have any duplicates cut as required.








The Charles Carter Difference

Local
Specialist
Personal

Our offices are situated in the centre of Tewkesbury and from there we cover the 3 counties of Worcestershire, Herefordshire and Gloucestershire. Our centrally located office means all your property needs are under one roof.

Charles Carter is not a estate agent we are 100% dedicated lettings and property management specialists. This ensures your rental property is our number one focus and priority at all times. We are fully compliant and insured to ensure that your property investment is being cared to the highest standard. As a independent specialist we offer bespoke services to ensure all your individual needs are met.

Charles Carter Lettings is built on customers service so quality of service is at the very heart of everything we do. All services are personally oversean by me, Eddie Carter (Company Director). I am always available directly when required. We have a self-imposed limit to the number of managed properties that we care for thus ensuring you are never just a number and that the team will personally know you, your property and your tenants.

The Voice of Our Clients

Katie – Tenant (Worcestershire)

I dealt with Scott at Charles Carter Lettings when looking for a flat in Worcester, and I can safely say that they're head and shoulders above any other agency I've worked with - and I've moved around a lot! Throughout the process, I was really impressed with their professional, yet friendly approach which made what could have been a complex process really simple. Scott is an absolute credit to the lettings industry - a feeling I know is shared by my landlord - and I'd highly recommend Charles Carter Lettings to anyone looking to make a move. 
Charles Carter Lettings
5
2020-12-07T01:43:48+00:00
I dealt with Scott at Charles Carter Lettings when looking for a flat in Worcester, and I can safely say that they're head and shoulders above any other agency I've worked with - and I've moved around a lot! Throughout the process, I was really impressed with their professional, yet friendly approach which made what could have been a complex process really simple. Scott is an absolute credit to the lettings industry - a feeling I know is shared by my landlord - and I'd highly recommend Charles Carter Lettings to anyone looking to make a move. 

Penny – Tenant (Worcester)

 If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 
Charles Carter Lettings
5
2020-12-07T01:18:16+00:00
 If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 

Hilary & Tony- Landlords (Worcestershire) – Multiple Properties

 Charles Carter Lettings, a company passionate about client satisfaction. Under the direction and management of Eddie Carter, we are assured of a high level of experience and knowledge in a changing market. Attention to detail and a truly personal service assure peace of mind for landlords and tenants. 

 
Charles Carter Lettings
5
2020-11-24T18:31:50+00:00
 Charles Carter Lettings, a company passionate about client satisfaction. Under the direction and management of Eddie Carter, we are assured of a high level of experience and knowledge in a changing market. Attention to detail and a truly personal service assure peace of mind for landlords and tenants.   

Nicky L – Landlord (Gloucestershire) – Multiple Properties

 Charles Carter Lettings are:

 

  • Knowledgeable

  • Pro-active

  • A personal service

  • Efficient


Gets the letting done..no fuss, very straightforward. I would definitely recommend them. 
Charles Carter Lettings
5
2020-12-07T01:22:16+00:00
 Charles Carter Lettings are:   Knowledgeable Pro-active A personal service Efficient Gets the letting done..no fuss, very straightforward. I would definitely recommend them. 

Amy – Tenant (Gloucestershire)

 I used Charles Carter Lettings as they had a property to rent that I was interested in, I had previously had an awful experience with another letting agent, so ideally wanted to rent through an independent landlord, however I am really pleased that I had the experience of renting through Charles Carter Lettings, from the first appointment Eddie was really knowledgeable and helpful, and Scott who processed our application came back to me promptly and also made time for an additional viewing that we required, going above and beyond the norm. Would definitely recommend them & use them again. 

 
Charles Carter Lettings
5
2020-11-24T18:30:42+00:00
 I used Charles Carter Lettings as they had a property to rent that I was interested in, I had previously had an awful experience with another letting agent, so ideally wanted to rent through an independent landlord, however I am really pleased that I had the experience of renting through Charles Carter Lettings, from the first appointment Eddie was really knowledgeable and helpful, and Scott who processed our application came back to me promptly and also made time for an additional viewing that we required, going above and beyond the norm. Would definitely recommend them & use them again.   

Penny – Tenant (Worcester)

If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 
Charles Carter Lettings
5
2020-12-07T01:42:50+00:00
If you want to have an efficient, effective, professional, friendly company to manage absolutely everything associated with your rental property, I strongly recommend Charles Carter Lettings! I was a tenant in one of their rental properties for a year and have the highest praise for the service – Scott & Helen made everything so easy. Many thanks! 

Mrs P- Landlord (Worcestershire)

 I’ve had no hesitation in recommending Charles Carter Lettings and Property Management to my sister-in-law because I’m 100% confident in the excellent quality of service Eddie and his team give. After two bad experiences with letting agents, Eddie has restored my faith in this sector leaving me sure in the knowledge that both my tenants and myself are worry free and more than well looked after. 

 

 
Charles Carter Lettings
5
2020-11-12T12:47:43+00:00
 I’ve had no hesitation in recommending Charles Carter Lettings and Property Management to my sister-in-law because I’m 100% confident in the excellent quality of service Eddie and his team give. After two bad experiences with letting agents, Eddie has restored my faith in this sector leaving me sure in the knowledge that both my tenants and myself are worry free and more than well looked after.     

Sean T- Tenant

 This is the first time my partner and I have rented a property and i must say i am so pleased that we went with Charles Carter Lettings. Not only are their rates extremely competitive but their employees (particularly Helen) are so helpful. An example being that i was concerned about a few first time renting questions and Helen answered all of them and guided me through the renting process when she could have just handed the questions off as “We don’t deal with that” etc. For that i am eternally grateful.

 

I can not recommend them highly enough if you are looking to rent for the first time, or even if you’re a seasoned veteran at it, as they really do offer a full service and i have nothing but a positive experience with all of the organisations employees.

Thank you very much Charles Carter Lettings.
Charles Carter Lettings
5
2020-12-07T01:11:44+00:00
 This is the first time my partner and I have rented a property and i must say i am so pleased that we went with Charles Carter Lettings. Not only are their rates extremely competitive but their employees (particularly Helen) are so helpful. An example being that i was concerned about a few first time renting questions and Helen answered all of them and guided me through the renting process when she could have just handed the questions off as “We don’t deal with that” etc. For that i am eternally grateful.   I can not recommend them highly enough if you are looking to rent for the first time, or even if you’re a seasoned veteran at it, as they really do offer a full service and i have nothing but a positive experience with all of the organisations employees. Thank you very much Charles Carter Lettings.

Nurul – Landlord (Worcestershire) – Multiple Properties

 With Eddie Carter, the personal , the quality & the professional service is guaranteed and that's what attracts me most! Thank you very much. 
Charles Carter Lettings
5
2020-12-07T01:27:19+00:00
 With Eddie Carter, the personal , the quality & the professional service is guaranteed and that's what attracts me most! Thank you very much. 

Karl – Landlord (Gloucestershire)

 As virgin landlords, Eddie's advice and service has been faultless. In 9 months, he secured, vetted and installed a new tenant in 5 days, including checking out the original tenant, organised quotations and oversaw the decoration of the external woodwork, including sharing (and reducing) scaffolding costs with the neighbour. All along we have been kept up to date in a courteous, non-intrusive and professional manner. Payments of all invoices from rental income has been an unexpected and stress free bonus. My wife and I would have no hesitation in recommending Charles Carter Lettings. Thanks Eddie, I mean it. 
Charles Carter Lettings
5
2020-12-07T01:40:06+00:00
 As virgin landlords, Eddie's advice and service has been faultless. In 9 months, he secured, vetted and installed a new tenant in 5 days, including checking out the original tenant, organised quotations and oversaw the decoration of the external woodwork, including sharing (and reducing) scaffolding costs with the neighbour. All along we have been kept up to date in a courteous, non-intrusive and professional manner. Payments of all invoices from rental income has been an unexpected and stress free bonus. My wife and I would have no hesitation in recommending Charles Carter Lettings. Thanks Eddie, I mean it. 

Sally- Tenant

 I have been a Tenant of Charles Carter lettings for the past 20 months and the process from start to finish has been very professional. I have received excellent communication and any queries have always been answered in a timely manner.

 

I wouldn’t hesitate to recommend them and would use them again in the future should the need arise. 

 
Charles Carter Lettings
5
2020-11-12T12:45:12+00:00
 I have been a Tenant of Charles Carter lettings for the past 20 months and the process from start to finish has been very professional. I have received excellent communication and any queries have always been answered in a timely manner.   I wouldn’t hesitate to recommend them and would use them again in the future should the need arise.   

Andrew- Landlord (Gloucestershire)

 Charles Carter Lettings Ltd was recommended to me when I needed a trustworthy and professional letting agent. I live abroad and needed an agent that I could rely on and one who would look after my property and interests in my absence. Eddie Carter has more than met my expectations and I wouldn't hesitate to recommend Charles Carter Lettings Ltd to anyone looking for a managed letting service. 

 

 
Charles Carter Lettings
5
2020-11-12T12:44:13+00:00
 Charles Carter Lettings Ltd was recommended to me when I needed a trustworthy and professional letting agent. I live abroad and needed an agent that I could rely on and one who would look after my property and interests in my absence. Eddie Carter has more than met my expectations and I wouldn't hesitate to recommend Charles Carter Lettings Ltd to anyone looking for a managed letting service.     

Bishops Frome Holdings – Landlords (Worcestershire) – Multiple Properties








 We have been using Charles Carter for a few years to manage our property portfolio and have been very impressed by the service - skilled management, competitive rates and very helpful advice as to which properties to buy for investment. 


Charles Carter Lettings
5
2020-12-07T01:46:03+00:00
 We have been using Charles Carter for a few years to manage our property portfolio and have been very impressed by the service - skilled management, competitive rates and very helpful advice as to which properties to buy for investment. 

Simon L – Tenant (Cheltenham)

Dear Sir/Madam,

 

I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness.

This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose.

So thank you Helen, I am very grateful to both you and Eddie. 
Charles Carter Lettings
5
2020-12-07T01:23:41+00:00
Dear Sir/Madam,   I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness. This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose. So thank you Helen, I am very grateful to both you and Eddie. 

Paul B – Landlord (Worcestershire)

 I have used Charles Carter Lettings for a considerable time now for letting my properties of which I have an extensive number and also quite varied. I would have no hesitation in recommending them to anyone. I believe the service they provide is second to none. They are always very helpful and approachable. I believe they provide excellent value for money when compared with other agents. They may not always be the cheapest but all round I think they do an excellent job carrying out services which many agents would not do or would charge more for. I am happy for my company to be associated with them and look forword to continue to work with them for many years to come. 

 
Charles Carter Lettings
5
2020-12-07T01:13:23+00:00
 I have used Charles Carter Lettings for a considerable time now for letting my properties of which I have an extensive number and also quite varied. I would have no hesitation in recommending them to anyone. I believe the service they provide is second to none. They are always very helpful and approachable. I believe they provide excellent value for money when compared with other agents. They may not always be the cheapest but all round I think they do an excellent job carrying out services which many agents would not do or would charge more for. I am happy for my company to be associated with them and look forword to continue to work with them for many years to come.   

Alice S – Tenant

 Just want to say huge thank you to Helen who has been excellent throughout my tenancy. As a first time renter for work purposes I found her support invaluable! 
Charles Carter Lettings
5
2020-12-07T01:41:29+00:00
 Just want to say huge thank you to Helen who has been excellent throughout my tenancy. As a first time renter for work purposes I found her support invaluable! 

James & Catherine – Landlords (Gloucestershire)

After being personally recommended their services, we have found Charles Carter Lettings to be an extremely efficient and customer focused company. Eddie took much of the strain away of entering the rental property market for the first time with helpful advice and always being available. They have been extremely reliable, efficient and responsive to our rental requirements. We would, and have, highly recommended them to others who are looking for a first-class local company who always put the customer first.
Charles Carter Lettings
5
2020-12-07T01:37:38+00:00
After being personally recommended their services, we have found Charles Carter Lettings to be an extremely efficient and customer focused company. Eddie took much of the strain away of entering the rental property market for the first time with helpful advice and always being available. They have been extremely reliable, efficient and responsive to our rental requirements. We would, and have, highly recommended them to others who are looking for a first-class local company who always put the customer first.

Harry

 Deserves 5 stars, very helpful, friendly team. 
Charles Carter Lettings
5
2020-12-07T01:20:02+00:00
 Deserves 5 stars, very helpful, friendly team. 

Samantha- Tenant

 We are soon to become tenants of a property through Charles Carter Lettings and we just wanted to say how amazing they have been. Helen in particular has gone above and beyond in order to secure our new home and we couldn’t be more grateful. Due to both me and my parter being self employed, the application was understandably more lengthy, however Helen helped everything run smoothly and did everything she could in order to help us. Everything was very clear with no hidden costs. Very good service. 

 

 
Charles Carter Lettings
5
2020-11-12T12:46:26+00:00
 We are soon to become tenants of a property through Charles Carter Lettings and we just wanted to say how amazing they have been. Helen in particular has gone above and beyond in order to secure our new home and we couldn’t be more grateful. Due to both me and my parter being self employed, the application was understandably more lengthy, however Helen helped everything run smoothly and did everything she could in order to help us. Everything was very clear with no hidden costs. Very good service.     

Lotty – Landlord (Worcester)



Charles Carter Lettings have managed my house for a number of years. The professional care they have given me as a landlord has been exceptional. The management and agents give personal attention on the client and respond promptly to all aspects of landlord and tenant requests. As a landlord, who is not close to the property, the reassurance and trust Charles Carter has delivered has been high quality and of gold standard.







Charles Carter Lettings
5
2020-12-07T01:44:43+00:00
Charles Carter Lettings have managed my house for a number of years. The professional care they have given me as a landlord has been exceptional. The management and agents give personal attention on the client and respond promptly to all aspects of landlord and tenant requests. As a landlord, who is not close to the property, the reassurance and trust Charles Carter has delivered has been high quality and of gold standard.

Juliet – Landlord (Gloucestershire)

 We have used Charles Carter Lettings since 2012, when we decided to rent out a property. Eddie is professional, trustworthy, helpful, reliable and competitively priced. He has found us good tenants, advised us about the process and made becoming a Landlord as stress free as possible. We would (and have) recommended Charles Carter Lettings to anyone. 

 

 
Charles Carter Lettings
5
2020-11-24T18:32:37+00:00
 We have used Charles Carter Lettings since 2012, when we decided to rent out a property. Eddie is professional, trustworthy, helpful, reliable and competitively priced. He has found us good tenants, advised us about the process and made becoming a Landlord as stress free as possible. We would (and have) recommended Charles Carter Lettings to anyone.     

Sally T – Landlord (Worcestershire)

 We have used Charles Carter Lettings for the last three years having ventured into the lettings game and we have been very happy with the service. Eddie Carter manages our property and does so effectively and our experience has been a very positive one and one where I would not hesitate in recommending. 
Charles Carter Lettings
5
2020-12-07T01:25:14+00:00
 We have used Charles Carter Lettings for the last three years having ventured into the lettings game and we have been very happy with the service. Eddie Carter manages our property and does so effectively and our experience has been a very positive one and one where I would not hesitate in recommending. 

Anne-Marie – Tenant (Worcestershire)

 I have been extremely impressed by the professionalism and service provided to me as a tenant of one of Charles Carter Lettings properties. In comparison to other agencies, they provided a tailored service, react quickly to any issues and deliver and do what they say they will do, when they say they will do it. All of the team are extremely pleasant and accommodating (and the Contractors I have met) I would happily rent a property from Charles Carter again and would choose them over any other agency. A huge thank-you to the whole team and I wish the Eddie Carter and all at Charles Carter Lettings every success in the future. 
Charles Carter Lettings
5
2020-12-07T01:47:00+00:00
 I have been extremely impressed by the professionalism and service provided to me as a tenant of one of Charles Carter Lettings properties. In comparison to other agencies, they provided a tailored service, react quickly to any issues and deliver and do what they say they will do, when they say they will do it. All of the team are extremely pleasant and accommodating (and the Contractors I have met) I would happily rent a property from Charles Carter again and would choose them over any other agency. A huge thank-you to the whole team and I wish the Eddie Carter and all at Charles Carter Lettings every success in the future. 
5
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Charles Carter Lettings