Please visit our Property Search page to view all the properties we currently have available.
Finding a property
The first step is to contact us to provide brief details about yourself and about the type of accommodation you require. We will then search our database for suitable properties for you to view. We will also log your details so that we can contact you as suitable properties become available. It is wise to start looking at least a month before you wish to move as the best properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of six months.
Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have
Reserving the property
Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’, usually equivalent to two weeks’ rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.
The rents for our properties are usually quoted calendar monthly, payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, gas, electricity and landline telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.
A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed which protection scheme is utilised. The deposit is held to cover damage, breakages and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.
The following measures are taken for your safety:
All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety
All Tenancy Deposits (bonds) are held in accordance with The Housing (Tenancy Deposit Schemes) Order 2007.
Emergency Out of Office Hours?
Please see below contact details for our out of office hours emergency procedures and contractors contact details
Please be aware that the following numbers are for out of hours EMERGENCIES ONLY.
We are currently experiencing issues with our general maintenance form, please email us directly on firstname.lastname@example.org to report an issue
Emergency Contact Numbers
**For out of office hours emergencies ONLY**
If you find yourself with a leak then the first thing to do is to turn off your mains water supply at the stop tap (location is shown on your inventory) and contain the water as much as possible, for example, using towels etc.
Please note, if your issue is a genuine emergency and it is outside office hours and you can not get a response from either the relevant area contractor or the property managed in a reasonable time, you may need to source your own engineer and providing you have a copy of the report and invoice we can liaise with the landlord to reimburse you for any call out.
The contractor must only be instructed to carry out temporary job/sufficient work to alleviate the cause of the problem (ie stop a leak, but no works carried out to repair any surroundings) and this must be detailed on their invoice.
Charles Carter Property Manager – Emergency Out Of Hours Only – 07929859667
Make a payment by bank transfer
View Our Tenants Fee Schedule
The Voice of Our Clients
Penny – Tenant (Worcester)
Katie – Tenant (Worcestershire)
Nurul – Landlord (Worcestershire) – Multiple Properties
Anne-Marie – Tenant (Worcestershire)
James & Catherine – Landlords (Gloucestershire)
Amy – Tenant (Gloucestershire)
Penny – Tenant (Worcester)
Andrew- Landlord (Gloucestershire)
Bishops Frome Holdings – Landlords (Worcestershire) – Multiple Properties
Karl – Landlord (Gloucestershire)
Hilary & Tony- Landlords (Worcestershire) – Multiple Properties
Alice S – Tenant
Mrs P- Landlord (Worcestershire)
Lotty – Landlord (Worcester)
Simon L – Tenant (Cheltenham)
I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness.
This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose.
So thank you Helen, I am very grateful to both you and Eddie.
Juliet – Landlord (Gloucestershire)
Paul B – Landlord (Worcestershire)
Nicky L – Landlord (Gloucestershire) – Multiple Properties
- A personal service
Gets the letting done..no fuss, very straightforward. I would definitely recommend them.
Sally T – Landlord (Worcestershire)
I wouldn’t hesitate to recommend them and would use them again in the future should the need arise.
Sean T- Tenant
I can not recommend them highly enough if you are looking to rent for the first time, or even if you’re a seasoned veteran at it, as they really do offer a full service and i have nothing but a positive experience with all of the organisations employees.
Thank you very much Charles Carter Lettings.