Get In Touch!
Email Us: info@charlescarterlettings.co.uk
Our offices are situated in the centre of Tewkesbury and from there we cover the 3 counties of Worcestershire, Herefordshire and Gloucestershire. Our centrally located office means all your property needs are under one roof.
Charles Carter is not a estate agent we are 100% dedicated lettings and property management specialists. This ensures your rental property is our number one focus and priority at all times. We are fully compliant and insured to ensure that your property investment is being cared to the highest standard. As a independent specialist we offer bespoke services to ensure all your individual needs are met.
Charles Carter Lettings is built on customers service so quality of service is at the very heart of everything we do. All services are personally oversean by me, Eddie Carter (Company Director). I am always available directly when required. We have a self-imposed limit to the number of managed properties that we care for thus ensuring you are never just a number and that the team will personally know you, your property and your tenants.
Managed Tenants
Emergency During Office Hours?
Should you have an emergency during office hours, please call the office on: 01684 292154 or 01905 338776
Emergency Out of Office Hours?
Please see below contact details for our out of office hours emergency procedures and contractors contact details
EMERGENCY OUT OF HOUR CONTACT DETAILS
** Numbers below are for OUT OF OFFICE HOURS EMERGENCIES ONLY **
Please only contact these numbers if the office is closed.
PLUMBING / GAS BOILER BREAKDOWN
If you find yourself with a water leak the first thing to do is turn off your mains water supply at the tap (location is shown on your inventory) and contain the water as much as possible, for example, using towels etc.
Worcestershire: LM PLUMBING
Mob: 07854310485
Tel: 01905 412889
Worcestershire: A SELECT PLUMBING AND HEATING
Tel: 01905 20186
Mob: 07785 707553
Gloucestershire: DENNIS PRESTON HEATING AND PLUMBING
Tel: 01905 20186
Mob: 07785 707553
ELECTRIC
If you find yourself with an electrical issue then please turn off your main electrical supply or isolate and turn off on your fuse box
Gloucestershire and Worcestershire : MARK SHALE
Mob: 07967 512311
Worcestershire and Gloucestershire : ALPA ELECTRICAL
Alistair
Mob: 07890 153077
GAS
If you find yourself with a gas leak the first thing to do is turn off your main gas supply
Emergency Gas Services
National Grid
0800 111 999
https://www.nationalgrid.com/
DOOR LOCK ISSUES
If you have lost your keys/the lock does not work and you need access and can not wait until the office is open then you may contact a locksmith to assist you in entering. This will be at your own cost unless the lock has failed.
If you have a genuine issue with your key or lock then the cost will be covered by the landlord.
Worcester locksmith- 07546468846
Please note, if your issue is a genuine emergency and it is outside office hours and you can not get a response from either the relevant area contractor or the property managed in a reasonable time, you may need to source your own engineer and providing you have a copy of the report and invoice we can liaise with the landlord to potentially reimburse you for any call out. Please note this is not a guarantee of reimbursement as it is always subjective what is classed a ‘reasonable time’.
In most cases the next working day is deemed reasonable.
The emergency contractor must only be instructed to carry out temporary job/sufficient work to alleviate the cause of the problem (ie stop a leak, limit damage to the property, reinstate power to the property – but no works carried out to repair any surroundings) and this must be detailed on their invoice.
Charles Carter Property Manager – Emergency Out Of Hours Only – 07929859667
Meet The Team
Eddie
Managing Director
Scott
Lettings Manager
Helen
Administration Manager
Alan
Finance Manager