Dear Sir/Madam,   I would like to take the opportunity to express my thanks to Helen in the office, she's been of such amazing support in what is a difficult time for me. Her efficiency and professionalism which are extraordinary are out matched by her kindness. This Lady has managed the impossible and got me into the property I wanted within 24 hours, pay rise in order, this is someone you don't want to lose. So thank you Helen, I am very grateful to both you and Eddie.